ServiceNow Flow Designer: Build a Connect Chat Action
Wouldn't it be nice to have a Flow Designer action that will let you send Connect Chat messages to users? I have found this to be particularly useful for analysts / fulfillers who are waiting on some condition to be met before they can proceed with working a ticket. With connect chat messages, analysts can be notified when something is finished while they work through other tasks, without being bombarded with email or SMS notifications. In this article, we will build a single Flow Designer action that can both create conversations and send messages to existing conversations. We will then use that action in an example flow.