About Kevin Custer

Detail-oriented IT Specialist with experience working on a broad range of corporate IT solutions which include planning, design, development, testing, and implementation of applications in direct support of client business objectives

Core Competencies

  • Fullstack Development
  • Solution Architecture
  • ITIL v4
  • Incident Management
  • Business Intelligence
  • Data Warehousing
  • Analytics and Reporting
  • Data Modeling
  • Documentation
  • Configuration Management

Technical Skills

Platforms
Linux (Debian / Arch) macOS Windows
Languages
JavaScript Ruby HTML CSS/SCSS SQL PL/SQL GraphQL C# Java Groovy Bash
Frameworks
Vue Ruby on Rails Grails AngularJS Bootstrap Bulma / Buefy Vuetify Nuxt Vuex Gridsome
Tools
ServiceNow (Orlando) Oracle E-Business Suite OBIEE Oracle BI Publisher Oracle Application Express Git VS Code Visual Studio VMware IntelliJ IDEA

Certifications

ServiceNow Certified Application Developer
October 2019
Oracle PL/SQL Developer Certified Associate
February 2009

Education

B.S., Business Information Technology (2004)
Virginia Polytechnic Institute and State University, Blacksburg, VA

Professional Experience

University of Virginia

October 2018 - Present

Software Engineer


Provided development, maintenance, and support for the university’s ServiceNow implementation. Wrote application code per technical specifications. Familiar with many modules of ServiceNow, including CMDB, Problems, Incidents, Security Incidents, and Service Catalog. Familiar with many technical aspects of ServiceNow including all forms of scripting, Service Portal, workflow orchestration, ACLs, scheduled jobs, email actions, and general administration of the system.

University of Virginia

August 2012 - October 2018

Application Developer


Provided maintenance and support for the university’s Oracle EBS R12 Integrated System. Wrote application code per technical specifications using a variety of technologies, including PL/SQL, BI Publisher, Forms, Reports, Workflow, and OAF. Also wrote technical specifications as needed. Re-customized affected EBS objects and components during annual Fall Patching projects. Helped the development team implement the Git version control system for maintaining code. Developed the PL/SQL package framework for loading Oracle EBS data into a staging database for the University Financial Model Hyperion/Managerial Reporting project. Served as the development lead for the University’s implementation of Oracle Advanced Benefits.

Avanco International

April 2010 - August 2012

Senior Business Intelligence Analyst


Engagements

Fairfax County Public Schools

Helped the customer convert their existing reporting architecture from Crystal Enterprise to OBIEE 10g/11g. Also developed new reports and dashboards as requested by the customer. Worked within a five-person reporting team – duties included physical and logical data modeling, data loading with PL/SQL and Informatica, and report and dashboard development. Researched and delivered custom solutions for requirements that were not possible with standard functionality in OBIEE. Also performed QA of data and reports, performance tuning, and served as backup for the primary OBIEE system administrator. The business intelligence system was used for evaluating student standardized test performance.

Oracle USA, Inc.

January 2005 - April 2010

Senior Consultant


Engagements

Chicago Police Department

Served as OBIEE lead for the project and was responsible for resolving issues in the Oracle Business Intelligence (OBIEE) system in order to proceed with go-live into production. Also developed report enhancements requested by the customer. Managed phased deployments and provided continual 24x7 on-call production support for the system. Additionally, was required to adapt quickly and develop new, high-priority/visibility dashboards based on increasing crime trends around the city. The business intelligence system was used to evaluate police officer performance and recognition as well as trends in crime statistics.

US Postal Service

Developed custom reports and interfaces for an Oracle E-Business Suite 12 pilot implementation. The primary module used was Oracle Inventory. Responsible for design, documentation (created technical specification and test script documents), development, and functional/unit testing of assigned work products. Helped Oracle deliver a successful pilot project that resulted in the customer signing on for a full-scale implementation of Oracle EBS 12.

Oracle Technology Business Unit

Developed reports and dashboards for an Oracle internal project using Oracle Business Intelligence Enterprise Edition (OBIEE). Developed repository subject areas, and database tables and views as needed for assigned reports. Assisted other teams with PL/SQL and post-load data processing support. Served as OBIEE technical point of contact for system administrators. The business intelligence system was developed for Oracle’s Finance organization to help with tracking sales, expenses, projects, and many other financial aspects of the company.

US Marine Corps

Configured, customized, and maintained Serena PVCS Version Manager and HP Deployment Manager for release/deployment management of a large-scale Oracle E-Business Suite 11 implementation. Developed a custom Tomcat Webapp using JSP to ease in administration of product licenses and CM activities. Assisted in defining sections of the Configuration Management Procedures. Developed a database and web application to track Hardware Configuration Items using Oracle Application Express. Wrote multiple end-user training guides and participated in live training sessions with developers.

Internal Revenue Service

Configured, customized, and maintained Serena PVCS Version Manager and HP Deployment Manager for release/deployment management of a large-scale Oracle E-Business Suite 11 implementation. Developed a custom Tomcat Webapp using JSP to ease in administration of product licenses and CM activities. Assisted in defining sections of the Configuration Management Procedures. Developed a database and web application to track Hardware Configuration Items using Oracle Application Express. Wrote multiple end-user training guides and participated in live training sessions with developers.

Oracle Technology Business Unit

Participated in a successful proof-of-concept effort that integrated PeopleSoft CRM and Siebel CRM with Oracle Customer Data Hub using BPEL. Debugged PL/SQL packages and wrote custom code to perform a synchronization of customer entities across the three systems. Also assisted with Oracle E-Business Suite and BPEL Process Manager server administration. Wrote an environment setup guide and end-user training guides, which were released with the proof-of-concept.

Deloitte

Created Oracle OLAP data cubes for a healthcare Data Warehouse, Developed OLAP reports in Oracle Discoverer based on these cubes. This business intelligence system was used by the client to evaluate many different measures (revenue cycle, clinical, decision support) over many different dimensions (time, encounter, department, insurance, physician, etc).