ServiceNow architect with four years of experience building solutions and guiding clients on the platform, and over 16 years of professional software engineering experience. Key ServiceNow technical strengths include UX, SecOps, ITSM, and CSDM. Excellent leadership, organization, and communication skills, with 2 years of experience managing and mentoring others.
About Me
Professional Experience
Technical Architect / Consulting Manager
June 2021 - Present
NTT Data (Formerly Acorio)
Guiding clients to produce organizational value from their ServiceNow implementations, with a focus on Service Portal / UX, and SecOps – SIR, VR, and SOAR. Additionally, managed a group of 4-5 other consultants – responsibilities include: mentoring / enablement, quarterly performance evaluations, and project staffing support.
Software Engineer
June 2019 - August 2022
Musictoday (Part-time)
Provide full-stack development for homegrown CMS and Order Management systems which power the public-facing merchandise storefronts for many legendary bands and recording artists.
Senior ServiceNow Developer
October 2018 - June 2021
University of Virginia
Provide architectural guidance, development, maintenance, and support for the university’s ServiceNow implementation. Guided and mentored other ServiceNow developers on the team in their professional journey. Primary focuses include Service Portal, CMDB, and ITSM processes.
Application Developer
August 2012 - October 2018
University of Virginia
Provided development, maintenance, and support for the university’s Oracle EBS R12 implementation in support of University HR and Finance operations.
Senior Business Intelligence Analyst
April 2010 - August 2012
Avanco International
Provided Oracle Business Intelligence implementation development and support for Fairfax County Public Schools in a consulting capacity.
Senior Consultant
January 2005 - April 2010
Oracle USA, Inc.
Served as an Oracle Business Intelligence (OBIEE) consultant for a multitude of federal and local government clients, including Internal Revenue Service, US Marine Corps, and Chicago Police Department.
Technologies
Platforms
Linux (Debian / Red Hat)
macOS
Windows
Languages
JavaScript
Ruby
HTML
CSS/SCSS
SQL
PL/SQL
GraphQL
C#
Java
Groovy
Bash
Frameworks
Vue
Ruby on Rails
Grails
AngularJS
Bootstrap
Tailwind
Gridsome
Tools
ServiceNow
Shopify
Wordpress
Oracle EBS R12
OBIEE
Oracle BI Publisher
Oracle Application Express
Git
VS Code
Visual Studio
VMware
IntelliJ IDEA
Core Strengths
- Fullstack Development
- Solution Architecture
- ITIL v4
- Incident Management
- Security Operations
- Integrations
- Analytics and Reporting
- Data Modeling
- Documentation
- Configuration Management
Certifications
ServiceNow Certified Implementation Specialist - ITSM
April 2022
ServiceNow Certified System Administrator
July 2021
ServiceNow Certified Application Developer
October 2019
ITIL 4 Foundation
November 2019
Oracle PL/SQL Developer Certified Associate
February 2009
Education
B.S., Business Information Technology (2004)
Virginia Polytechnic Institute and State University, Blacksburg, VA